Refunds & Subscriptions
We like keeping things simple. No tiny fine print. No weird surprises.
If something isn't right, we'll do our best to make it right.
One-time orders
30-day money-back guarantee
You have 30 days from purchase to request a refund.
Keep the product
No need to send anything back. Keep it, recycle it, gift it — that's up to you.
One refund per product
Our money-back guarantee applies once per product, per customer.
We'll just need your order number
Email us your order number so we can find your purchase.
Refunds go back to the original payment method
Approved refunds are always sent to the payment method used to place the order.
Lost or damaged order?
Email us at support@mysunbreak.com and we'll help sort it out.
Subscription orders
Your first order is covered
Your first subscription order is eligible for a full refund within 30 days of purchase.
Renewals
Renewal orders aren't eligible for refunds, except for your most recent shipment, as long as you contact us within 30 days of purchase.
No return needed
Just like one-time orders, there's no need to send the product back.
Order number required
We'll need your order number to process your request.
Original payment method
Approved refunds are always issued back to your original payment method.
Cancelling your subscription
Need a break? No hard feelings.
To avoid your next charge, cancel at least 48 hours before your next billing date.
If you cancel closer to renewal, we may not be able to stop the upcoming shipment in time.
Please note, cancelling your subscription doesn't automatically request a refund, and requesting a refund doesn't cancel your subscription.
If you'd like both, just let us know.
Changed your mind?
You're always welcome back.
Just one thing to know: The first-order refund guarantee only applies once.
If you cancel and later reactivate your subscription, the first-order refund window doesn't reset.
How to request a refund
It's easy.
- Email support@mysunbreak.com
- Include your order number.
- We'll get back to you within 24–48 business hours.
- If your refund is approved, it'll be back on your original payment method within 5–7 business days.
Still have questions?
Just email support@mysunbreak.com
We're happy to help!